Archive for the ‘I'm stupid but you're going to pay for it’ Category

5
Oct

Cause and effect

   Posted by: Technogirl

Client: Email for my sites is not working. I try to log in and it just says invalid password over and over.

Us, after checking: Your account is currently deactivated as you have multiple unpaid invoices. You can log in to the billing system at (link) with (login).

Client: How could they be inactive when all the invoices are paid?

What we didn’t say: well, genius, that would be because you just now paid all your unpaid invoices after we told you that was the reason, wouldn’t it? It isn’t like those are not timestamped like everything else around here.

Us: The account has been reactivated.

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1
Oct

Can you hear me now?

   Posted by: Technogirl

Client: “I can’t log in to the system and I’m using myemail@mydomain.net”

Tech: “That isn’t your login. Use “myemail@mydomain.com” instead, as that’s what you submitted to the system.”

Client: “I’ve been writing for help for 24 hours now and no one helps me and I tried to log in as myemail@mydomain.net and it told me invalid email address. I’m probably doing something wrong but I have three accounts here and if you don’t fix this I’m taking all of them somewhere else.”

Tech: “There are no other tickets from you under this email address in the helpdesk, and someone is responding to you: me. Your login is “myemail@mydomain.COM”. If you continue to type .net, you’re not going to be able to log in.”

So, you’re doing something wrong, and you’re going to punish us by canceling an account. Makes sense, in an alternate reality sort of way.

Selective hearing. It isn’t just for kids trying to avoid taking out the trash.

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