Client: My contact form isn’t working and it says to contact you.

Strike one: Your form is generating an internal server error when it is submitted, and says to contact the webmaster. Last I checked, that was not us. You know, since we don’t do that sort of thing.

Us: Your mailer script had incorrect permissions. We reset them to the correct permissions.

Client (a bit later): Now when you submit the form it says that I have to add mydomain.com to the referers. What does that mean?

Strike two: You tossed a script up, but didn’t bother to read the very clear instructions at the top that say to put your domain name in a certain line so the script knows your domain has permission to access it.

Us: It means that the referers line does not contain your domain name. We added both yourdomain.com and www.yourdomain.com, based on the one you listed in the domain field here in the ticket.

Client (a bit later): When I submit the form now, it says that the domain myotherdomain.com has to be added to the referers. What does that mean?

Strike three! Maybe you should have listed the actual domain you’re using with this, rather than some random domain from your collection.

Us: It means the same thing as the last one: the domain has to be added to the referers line as it states in the instructions at the top of the script. Domain added.

Unsaid: We would force you to go do this yourself, but that would just mean more idiotic questions and you’d probably also screw up the permissions and/or everything else we just did. We added it. Go away now.