1
Oct

Can you hear me now?

   Posted by: Technogirl   in I'm stupid but you're going to pay for it

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Client: “I can’t log in to the system and I’m using myemail@mydomain.net”

Tech: “That isn’t your login. Use “myemail@mydomain.com” instead, as that’s what you submitted to the system.”

Client: “I’ve been writing for help for 24 hours now and no one helps me and I tried to log in as myemail@mydomain.net and it told me invalid email address. I’m probably doing something wrong but I have three accounts here and if you don’t fix this I’m taking all of them somewhere else.”

Tech: “There are no other tickets from you under this email address in the helpdesk, and someone is responding to you: me. Your login is “myemail@mydomain.COM”. If you continue to type .net, you’re not going to be able to log in.”

So, you’re doing something wrong, and you’re going to punish us by canceling an account. Makes sense, in an alternate reality sort of way.

Selective hearing. It isn’t just for kids trying to avoid taking out the trash.

This entry was posted on Wednesday, October 1st, 2008 at 10:17 am and is filed under I'm stupid but you're going to pay for it. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

One comment

Dennis - SGMM
 1 

I followed you over from Balloon Juice. I feel your pain. I was a manager in Earthlink’s Tech Support call center back when the whole company could meet in the lunchroom. Anyway, you haven’t lived until you have walked a hillbilly with only one phone line through configuring Trumpet Winsock. The latter is likely before your time. It was an application that allowed Win 3 to connect via modem so you can imagine the hilarity. I was one of those old fashioned types who, when I wasn’t managerating, logged in and took calls just to stay on top of things. Good times.

October 2nd, 2008 at 12:52 am

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